Refund Policy

Last updated: November 2026

We want you to be happy with your purchase. If something isn’t right, we’re here to help.

Your right to cancel

Under UK consumer law, you can cancel your order within 14 days of receiving it, without giving a reason. We go further: you can return your order within 30 days of delivery.

How to return

Contact us through our contact form or support@zayloro.store with your order number before sending anything back, and we’ll reply with return instructions.

Condition of returns

For hygiene reasons, change-of-mind returns must be unused, with unused heads still in their original sealed packaging. This doesn’t affect your rights if an item is faulty or not as described.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or isn’t what you ordered, contact us within 30 days of delivery with your order number and a photo. We’ll send a free replacement or a full refund, and you won’t pay for return shipping.

Return shipping costs

For change-of-mind returns, you pay the cost of sending the item back. Return shipping is free for damaged, faulty or wrong items.

Refunds

We refund the original payment method within 14 days of receiving your return (or of you showing proof that you’ve sent it back). If you cancel the whole order, we also refund the original standard delivery cost. Priority shipping fees are refunded only if the item was damaged, faulty or wrong.

Cancellations before shipping

You can cancel free of charge before your order ships. Contact us as soon as possible with your order number.

Need help?

Reach us anytime through our contact form or support@zayloro.store.