Shipping Policy

Last updated: November 2026

This policy explains how and when your Zayloro order is shipped.

Processing time

Orders are processed within 2–5 business days (Monday–Friday, excluding bank holidays). We email your tracking number as soon as your order ships.

Delivery times

• Standard tracked shipping (free): usually 8–15 business days from your order.
• Priority shipping (£6): your order is processed first and sent by a faster tracked service, usually 6–10 business days from your order.

Delivery times are estimates. Delays can happen due to carrier volume, weather, customs or holidays.

Where we ship

We currently ship to addresses in the United Kingdom.

Customs and taxes

Prices shown at checkout are the total you pay. You won’t be asked to pay extra charges on delivery for standard orders. If a carrier ever asks you for a fee, contact us before paying.

Multiple parcels

Orders with more than one set may arrive in separate parcels. We’ll let you know if this happens.

Tracking

Track your order on our Track Order page. Tracking can take a few days to update after your order ships.

Lost or late parcels

If your tracking hasn’t updated for 10 days, or your order hasn’t arrived within 30 days of your order date, contact us through our contact form or support@zayloro.store. Where a parcel is confirmed lost, we’ll send a replacement or a full refund.

Wrong address

Please check your address at checkout. Contact us straight away if it’s wrong and we’ll update it if your order hasn’t shipped.